Click here to read the influence of patients’ socioeconomic status on clinical management decisions: A qualitative study.
Having a safe and appropriate organizational culture involves developing employees understanding of how the patient population characteristics can influence clinical decision-making.
As a hospital administrator, you hear some complaints and want to investigate whether the problem of stereotyping exists at your facility.
Using the South University Online Library or the Internet, research various types of stereotyping such as racial, ethnic, religious, and gender. Based on your research and understanding, respond to the following:
- How will you conduct the investigation? What will you do if the problem does exist at your facility?
Recently staff has been complaining about abusive physician behavior. A process introduced to deal with abusive physician behavior alienates some doctors. As a direct result of the staff complaints, one of every three doctors threatens to leave the hospital.
Recommend a system for addressing the grievances along with a long-term solution focused on the interpersonal conflict.
Use the case study form to complete this discussion
- Definition of the problem.
- Identification of the stakeholders.
- Identification and evaluation of alternative solutions.
- Solution chosen and its justification
Expert Solution Preview
In the medical profession, it is important to ensure that clinical decision-making is not influenced by the socioeconomic status of patients. However, patients’ socioeconomic background can often impact the type of care they receive. This answer explores how hospital administrators can investigate the problem of stereotyping and recommends a system for addressing grievances related to abusive physician behavior.
To investigate whether stereotyping exists at the facility, I would conduct an anonymous survey among staff members to understand their experiences and identify any patterns of stereotyping. Additionally, I would review patient records to identify any disparities in treatment based on their racial, ethnic, religious, or gender backgrounds. If the problem does exist at the facility, I would develop a plan to provide training and education to staff members on the impact of stereotyping on patient care and implement measures to address the issue.
Definition of the problem: The hospital is experiencing staff complaints regarding abusive physician behavior, which has led to one-third of doctors threatening to leave the hospital.
Identification of stakeholders: The stakeholders include the hospital administration, physicians, and staff members affected by abusive behavior.
Identification and evaluation of alternative solutions: The hospital administration needs to address abusive physician behavior and provide a system for addressing grievances. One solution could be to establish a process for reporting abusive behavior, followed by a thorough investigation and disciplinary action against the responsible party. Another solution could be to provide training and education for all employees to recognize and address abusive behavior. However, some physicians may feel alienated by this process, which could lead to attrition.
Solution chosen and its justification: The hospital administration will establish a system for addressing grievances that includes a clear process for reporting incidents of abusive behavior, an investigation into the allegations, and disciplinary action against the responsible party if the allegations are substantiated. Additionally, training and education will be provided to all employees to recognize and address abusive behavior. This process will ensure that all employees are held accountable for their behavior while still providing support to physicians who may feel alienated by the process.
Conclusion: The hospital administration must prioritize creating a safe and appropriate organizational culture that promotes a respectful and professional environment for all employees. By addressing the problem of abusive behavior and providing a process for reporting grievances, the hospital can improve its working environment and ensure that all patients receive the same level of care regardless of their socioeconomic background.